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Viking Range, LLC, in cooperation with the U.S. Consumer Product Safety Commission, is conducting a voluntary recall of certain Viking 5 Series freestanding gas ranges manufactured between August 10, 2021 and December 1, 2021.
Viking has determined that certain rigid gas tubing, which is used in the manufacture of the ranges and supplies the bake, broil, and griddle functions, can separate at the joint of the gas tubing and hex fitting posing the risk of a gas leak and fire hazard when these burners are in operation.
You should immediately stop using the bake, broil, and/or griddle functions of your range. You may continue to use the top surface burners of your range. Surface burners are those covered by the cooking grates on the top surface of the range. The griddle and ovens should not be operated.
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*The model number for each unit is followed by a two-letter abbreviation that indicates the color of the unit. All colors, burner configurations, and gas types designated at the end of the model number are included. For example, base model VGIC53024B may include white units set for propane which would be VGIC53024BWHLP.
**The first six numeric characters in the serial number represent the manufacturing date. For example, a range with serial number 082421C10019872 was produced August 24, 2021.
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Consumers CAN CONTINUE TO USE the top surface burners of the range, indicated by the green arrows, but SHOULD NOT USE the griddle and ovens, indicated by the red Xs.
Viking has not received any reports of a separation or gas leak from consumers, nor has Viking received any reports of injury or property damage.
If you own a Viking freestanding gas range and suspect that your unit is affected by this recall or are unsure if your model is affected, please locate the model and serial number on your range and enter it into the form below. Once you submit your information, you will be prompted as to whether or not your range is affected. If you own an affected product, instructions regarding the next steps will be included.
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ADDITIONAL RECALL DETAILS
This recall involves Viking Range Freestanding 5 Series gas ranges, (models VGR and VGIC), manufactured between August 10, 2021 and December 1, 2021 and sold in stainless steel, white, and 14 other contemporary colors, which can be found at www.vikingincolor.com/the-contemporary-colors. The ranges were sold in various surface configurations including all burners or burners with griddle and/or grill. The model and serial numbers can be found on a label in one of three locations: On the left side panel under the left front grate support/ burner bowl, on the front of the oven cavity face frame below the control panel, on the bottom of the control panel above the door. Consumers should only search for the model and serial number when the range is not hot.
Viking has determined that certain rigid gas tubing, which is used in the manufacture of the ranges and supplies the bake, broil, and griddle functions, can separate at the joint of the gas tubing and hex fitting posing the risk of a gas leak and fire hazard when these burners are in operation. You should immediately stop using the bake, broil, and/or griddle functions of your range. You may continue to use the top surface burners of your range. Surface burners are those covered by the cooking grates on the top surface of the range. The griddle and ovens should not be operated.
CHECK YOUR RANGE
PLEASE FOLLOW THESE STEPS IN ORDER TO DETERMINE IF YOUR RANGE IS SUBJECT TO THE RECALL:
Locate the model number/serial number on the rating plate on your range which is located in one of three places as noted below:
- On the left side panel under the left front grate support/ burner bowl
- On the front of the oven cavity face frame below the control panel
- On the bottom of the control panel above the door
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Determine if your range is affected by using one of the three options below:
- Use the chart listed above to see if your model number/serial number is affected.
- Call the Viking toll free recall number 888-566-2512, Monday through Friday, 8:00 a.m. to 5:00 p.m. EST (please have your model number and serial number when calling).
IF YOUR RANGE IS AFFECTED
IF YOUR RANGE IS AFFECTED, PLEASE FOLLOW THESE STEPS TO SCHEDULE A FREE REPAIR:
- Write down the model number/serial number of your range.
- Call the toll free recall number, 888-566-2512, Monday through Friday, 8:00 a.m. to 5:00 p.m. EST.
- Be prepared to provide the following information:
- Your name, address, telephone number and email address
- Model number/serial number of your range
If your range is subject to the recall, Viking will arrange for an Authorized Service Company to contact you to schedule the free repair.
Your safety is of the utmost importance to Viking Range, LLC. We appreciate your support in this effort and apologize for the inconvenience.
RECALL FAQS
Why is Viking conducting this recall?
Viking has initiated this recall in order to ensure the safety of all of its customers.
What is the reason for the recall?
Viking has determined that certain rigid gas tubing, which is used in the manufacture of the ranges and supplies bake, broil, and/or griddle burners, can separate at the joint of the gas tubing and hex fitting, posing a risk of a gas leak and fire hazard when these burners are in use. Viking will arrange for a free repair of affected products with an Authorized Service Provider.
Have customers reported any damages and/or injuries?
Viking has not received any reports of a separation or gas leak occurring from consumers, nor has Viking received any reports of injury or property damage.
Are Dual Fuel Ranges affected?
Dual fuel ranges (model family VDR) are not affected by the recall.
How do I check to see if my unit is affected?
Locate the model number/serial number on the rating plate on your range. Then, call the Viking toll free recall number at 888-566-2512 and provide your model number and serial number. You will be advised if your range is affected.
Where is the rating label located?
The rating plate on your range is located in one of three places:
- On the left side panel under the left front grate support/ burner bowl
- On the front of the oven cavity face frame below the control panel
- On the bottom of the control panel above the door
Review the "Check Your Range" information above for help on locating model and serial numbers.
How do I receive the recall repair if my range is affected?
Call the Viking toll free recall number at 888-566-2512 and Viking will arrange for a free repair of affected products with an Authorized Service Provider.
What will Viking do to repair the unit?
The rigid gas tubing in the range will be replaced. This will eliminate the possibility of a separation at the joint of the gas tubing and hex fitting and any resulting gas leak.
How do I know this repair is safe?
We have verified through testing that the new components are safe. The repair has also been approved by the CPSC.
How long will the repair take?
Approximately 90 minutes.
Do I need to be home for the repair?
An adult age 18 or older must be present for the repair.
Can I continue to use my range?
You should immediately stop using the bake, broil and griddle functions of your range. You may continue to use only the top surface burners of your range. Surface burners are those covered by the cooking grates on the top surface of the range. The griddle and ovens should not be operated.
All other customer questions or requests should be directed to Viking toll-free recall number at 888-566-2512, Monday through Friday, 8:00 a.m. to 5:00 p.m. EST.
All requests from the media or investors should be directed to Darcy Bretz, Director of Communications, The Middleby Corporation - dbretz@middleby.com or 847-429-7756.
CPSC PRESS RELEASE HEALTH CANADA PRESS RELEASE
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In cooperation with the U.S. Consumer Product Safety Commission and Health Canada, Viking is voluntarily expanding a previously announced recall of Viking 24" wide dishwashers to include certain Model 200, Model 325, and Model 450 dishwashers manufactured before April 1, 2011. Viking will repair all affected dishwashers free of charge in your home.
In certain Model 200, Model 325, and Model 450 dishwashers manufactured before April 1, 2011, an electrical connector to the dishwasher heater may fail, creating a risk of fire. Viking has received reports of 136 incidents involving dishwashers not subject to the previous recall, including 21 reports of fire with property damage. No injuries have been reported. In the previous recall, Viking received reports of 21 incidents, five of which resulted in a fire causing property damage. No injuries were reported.
Consumers should immediately stop using the listed model dishwashers and contact Viking's toll free number for a free repair. |
CHECK YOUR DISHWASHER
PLEASE FOLLOW THESE STEPS IN ORDER TO DETERMINE WHETHER YOUR DISHWASHER IS SUBJECT TO THE RECALL:
Locate the model and serial number of your dishwasher which are located on the identification plate mounted on the left side of the dishwasher door opening:
If your model number is identified in the chart below, locate the first six numbers contained in the serial number. The first six numbers contained in the serial number correspond to the manufacture date of the unit in [mm][dd][yy] format, e.g., serial number 052710D00016765 was manufactured on May 27, 2010.
If the first six numbers contained in the serial number correspond to a date within the date range identified in the chart below, your dishwasher is subject to the recall.
| Model No. Starting With | Manufacture Date | Date Codes |
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| VDB450 DFB450 | Units manufactured before 12/01/10 | All date codes before 120110 |
| VDB325 DDB325 | Units manufactured before 04/01/11 | All date codes before 040111 |
| VDB200 DDB200 FDB200 | Units manufactured before 12/01/10 | All date codes before 120110 |
PLEASE FOLLOW THESE STEPS IN ORDER TO SCHEDULE A FREE REPAIR OF YOUR DISHWASHER:
- Write down the model and serial number of your dishwasher, which are located on the identification plate mounted on the left side of the dishwasher door opening.
- Please call our toll free recall number, 800-241-7239, Monday through Friday, 8 a.m. - 5 p.m. EST. You can also email our Customer Care representatives at customercare@middlebyresidential.com.
- Please be prepared to provide the call center with the following information:
- Name, address, telephone number and email address.
- Model and serial number of your dishwasher.
Viking will arrange for an authorized service representative to contact you to schedule a repair.
Please call our toll-free number for additional information.
Viking Range, LLC apologizes for the inconvenience, but on behalf of its employees and partners, appreciates the opportunity to remain your preferred brand of professional-grade kitchen appliances.
If you have any questions about these instructions, please call Viking at 800-241-7239. We can be reached from 8 a.m. – 5 p.m. EST, Monday through Friday.
Sincerely,
Viking Range, LLC
CPSC PRESS RELEASE HEALTH CANADA PRESS RELEASE
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Viking Range, LLC, in cooperation with the U.S. Consumer Product Safety Commission and Health Canada, is conducting a voluntary recall of certain Viking and Viking (Canada) freestanding gas ranges.
There have been 75 reports of gas ranges turning on by themselves with three reports of minor burn injuries and four reports of minor property damage resulting in one payment of $850.
The failure is caused when liquid seeps into the control panel area. You may continue to use your range; however, caution must be used when cooking or cleaning the surface area to ensure no liquid is allowed behind the control panel and landing ledge. If liquid does get into this area or if the unit turns on by itself, stop using the product immediately and turn off the breaker to the product. Do not attempt to use the product again until the repair has been completed.
If you own a Viking freestanding gas range and suspect that your unit is affected by this recall or are unsure if your model is affected, please locate the model and serial number on your range and enter it into the form below. Once you submit your information, you will be prompted as to whether or not your range is affected. If you own an affected product, instructions regarding the next steps will be included.
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*Model numbers will have additional characters at the end depending on the top configuration and product finish. For example, a VGIC306 with 4 burners in stainless steel will be VGIC306-4B-SS.
**The first six numeric characters in the serial number represent the manufacturing date. For example, a range with serial number 020713C10078316 was produced February 7, 2013.
ADDITIONAL RECALL DETAILS
There have been 75 reports of gas ranges turning on by themselves with three reports of minor burn injuries and four reports of minor property damage resulting in one payment of $850. The failure is caused when liquid seeps into the control panel area. You may continue to use your range; however, caution must be used when cooking or cleaning the surface area to ensure no liquid is allowed behind the control panel and landing ledge. If liquid does get into this area or if the unit turns on by itself, stop using the product immediately and turn off the breaker to the product. Do not attempt to use the product again until the repair has been completed.
CHECK YOUR RANGE
PLEASE FOLLOW THESE STEPS IN ORDER TO DETERMINE IF YOUR RANGE IS SUBJECT TO THE RECALL:
Locate the model number/serial number on the rating plate on your range which is located in one of three places as noted below:
- On the left side panel under the left front grate support/ burner bowl
- On the front of the oven cavity face frame below the control panel
- On the bottom of the control panel above the door
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Determine if your range is affected by using one of the three options below:
- Use the chart listed above to see if your model number/serial number is affected.
- Call the Viking toll free recall number 888-566-2512, Monday through Friday, 8:00 a.m. to 5:00 p.m. EST (please have your model number and serial number when calling).
IF YOUR RANGE IS AFFECTED
IF YOUR RANGE IS AFFECTED, PLEASE FOLLOW THESE STEPS TO SCHEDULE A FREE REPAIR:
- Write down the model number/serial number of your range.
- Call the toll free recall number, 877-929-2581, Monday through Friday, 8:00 a.m. to 5:00 p.m. EST.
- Be prepared to provide the following information:
- Your name, address, telephone number and email address
- Model number/serial number of your range
If your range is subject to the recall, Viking will arrange for an Authorized Service Company to contact you to schedule the free repair.
Your safety is of the utmost importance to Viking Range, LLC. We appreciate your support in this effort and apologize for the inconvenience.
Sincerely,
Viking Range, LLC
Viking Range Recalls Built-In Side-by-Side Refrigerator Freezers with In-Door Dispensers Due to Fire Hazard
RECALL SUMMARY
Name of product: Viking built-in side-by-side refrigerator freezers with in-door dispensers
Hazard: An electrical component in the refrigerators can overheat, posing a fire hazard.
Remedy: Repair
Consumer Contact: Please call our toll free recall number, 877-266-1086, Monday through Friday, 8 a.m. - 5 p.m. EST. You can also email our Customer Care representatives at customercare@middlebyresidential.com.
Dear Valued Viking Customer:
In cooperation with the U.S. Consumer Product Safety Commission, Viking is recalling certain 42-Inch and 48-Inch Built-In Side-by-Side Dispensing Refrigerator Freezers manufactured between October 17, 2012 and May 29, 2013. Our records indicate that you may have previously purchased a Viking Range Corporation 42-Inch or 48-Inch Built-In Side-by-Side Dispensing Refrigerator Freezer manufactured during this timeframe. Viking will repair all affected refrigerators free of charge in your home.
The connectors in the wiring harnesses used in the affected refrigerators may short circuit, with a potential for fire. Viking has received 27 reports of shorts and 4 fires.
If your refrigerator freezer is subject to the recall, you should immediately turn off and unplug your refrigerator freezers and contact Viking to schedule a free, in-home repair.
PLEASE FOLLOW THESE STEPS IN ORDER TO DETERMINE WHETHER YOUR REFRIGERATOR IS SUBJECT TO THE RECALL:
- Please locate the label containing the model and serial number of your refrigerator which is located on the ceiling of the interior of the refrigerator.
- If your model number is identified in the chart below, locate the first six numbers contained in the serial number. The first six numbers contained in the serial number correspond to the manufacture date of the unit in [mm][dd][yy] format.
- If the first six numbers contained in the serial number correspond to the dates identified in the chart below, your refrigerator is subject to the recall.
| 42-Inch Model Numbers | Date of Manufacture |
| FDSB5421D, VCSB5421D | Units manufactured between 10/17/12 and 05/29/13 |
| 48-Inch Model Numbers | Date of Manufacture |
| FDSB5481D, VCSB5481D | Units manufactured between 10/17/12 and 05/29/13 |
PLEASE FOLLOW THESE STEPS IN ORDER TO SCHEDULE A FREE REPAIR OF YOUR REFRIGERATOR:
- Write down the model and serial number of your refrigerator, which are located on the identification plate mounted on the ceiling of the interior of the refrigerator.
- Please call our toll free recall number, 877-266-1086, Monday through Friday, 8 a.m. - 5 p.m. EST. You can also email our Customer Care representatives at customercare@middlebyresidential.com.
Viking will arrange for an authorized service representative to contact you to schedule a repair.
Viking Range, LLC apologizes for the inconvenience, but on behalf of its employees and partners, appreciates the opportunity to remain your preferred brand of professional-grade kitchen appliances.
Thank you for your understanding and for purchasing a Viking product.
Sincerely,
Viking Range, LLC
ADDITIONAL RECALL DETAILS
Units: About 750
Description: This recall involves Viking 42-inch and 48-inch built-in side-by-side refrigerator freezers with in-door water and ice dispensers. The recalled refrigerator freezers come in a variety of colors, stainless steel or a custom finish. They were manufactured between October 2012 and May 2013 and have the model numbers listed below. The first six numbers in the serial number are the manufacture date of the unit in MM/DD/YY format. Both sizes of refrigerator freezers have a serial number/date code range from 101712 through 052913. The model and serial numbers are located on the ceiling of the interior of the refrigerators.
Incidents/Injuries: Viking has received 27 reports of shorts and 4 fires. No injuries have been reported.
Remedy: Consumers should immediately turn off and unplug the recalled refrigerator freezers and contact Viking to schedule a free, in-home repair.
Sold at: Appliance and specialty stores nationwide from November 2012 through May 2013 for between $5,400 and $6,400.
Manufacturer: Viking Range LLC, of Greenwood, Miss.
Manufactured in: United States
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In cooperation with the Consumer Product Safety Commission, Viking is voluntarily recalling certain Built-In 36-Inch Bottom Mount Freezer Refrigerators manufactured between November 1, 2005 and August 10, 2012.
The voluntary recall is being implemented as a result of the potential for the weld securing the pin to the pivot plate on the door to break, causing the door to detach from the refrigerator and creating a risk of impact injury or fall. Viking has received 12 reports of injury or potential injury and has received 39 reports of doors detaching, some of which resulted in serious injury or property damage.
Viking will repair all affected refrigerators by replacing the hinge and pivot plate, which incorporates a headed pin, eliminating the risk of the door detaching from the refrigerator.
You may continue to use the recalled products until they are repaired. However, you should open and close the refrigerator door carefully until the repair is performed. You should inspect your refrigerator to see if the refrigerator door is exhibiting improper door sealing, door sagging or a failure to open and close normally. If you see one of these conditions, immediately contact Viking using the phone number below. Viking will repair all refrigerators subject to the recall at no charge to consumers. |
PLEASE FOLLOW THESE STEPS IN ORDER TO DETERMINE WHETHER YOUR REFRIGERATOR IS SUBJECT TO THE RECALL:
- Please locate the label containing the model and serial number of your refrigerator which is located on the ceiling of the interior of the refrigerator.
- If your model number is identified in the chart below, locate the first six numbers contained in the serial number. The first six numbers contained in the serial number correspond to the manufacture date of the unit in [mm][dd][yy] format.
- If the first six numbers contained in the serial number correspond to the dates identified in the chart below, your refrigerator is subject to the recall.
| Model Numbers | Date of Manufacture ** |
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| VCBB363, VCBB536, VIBB363; VIBB536, VCBB5361 (Professional Series) |
Units manufactured between 11/01/05 and 08/05/12 |
| DDBB363, DDBB536, DTBB363, DFBB363, DFBB536, FDBB5361 (Designer Series) |
Units manufactured between 11/01/05 and 08/10/12 |
PLEASE FOLLOW THESE STEPS IN ORDER TO SCHEDULE A FREE REPAIR OF YOUR REFRIGERATOR:
- Write down the model and serial number of your refrigerator, which are located on the identification plate mounted on the ceiling of the interior of the refrigerator.
- Please call our toll free recall number, 800-241-7239, Monday through Friday, 8 a.m. - 5 p.m. EST.
- Please be prepared to provide the call center with the following information:
- Name, address, telephone number and email.
- Model and serial number of your refrigerator.
Viking will arrange for an authorized service representative to contact you to schedule a repair.
Please call our toll-free number or visit www.vikingrange.com for additional information.
Viking Range, LLC apologizes for the inconvenience, and on behalf of its employees and partners, appreciates the opportunity to remain your preferred brand of professional-grade kitchen appliances.
Thank you for your understanding and for purchasing a Viking product.
Sincerely,
Viking Range, LLC
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Viking, in cooperation with the U.S. Consumer Product Safety Commission, is ecalling certain Model 325 and Model 450 Viking 24" Dishwashers manufactured between May 26, 2010 and September 15, 2010. Viking will repair all affected dishwashers free of charge in your home.
In Model 325 and Model 450 dishwashers manufactured between May 26, 2010 and September 15, 2010, an electrical connector to the dishwasher heater may fail, creating a risk of fire. Viking has received reports of 21 incidents, five of which resulted in a fire causing minor property damage. Viking has not received any reports of injury.
Consumers should immediately stop using the listed model dishwashers and contact the repair hotline for a free repair. |
PLEASE FOLLOW THESE STEPS IN ORDER TO DETERMINE WHETHER YOUR DISHWASHER IS SUBJECT TO THE RECALL:
- Please locate the model and serial number of your dishwasher which are located on the identification plate mounted on the left side of the dishwasher door opening
- If your model number is identified in the chart below, locate the first six numbers contained in the serial number. The first six numbers contained in the serial number correspond to the manufacture date of the unit in [mm][dd][yy] format, e.g., serial number 051903G0000000375 was manufactured on May 19, 2003 and serial number F01250210170 was manufactured on January 25, 2002.
- If the first six numbers contained in the serial number correspond to a date prior to the dates identified in the chart below, your refrigerator is subject to the recall.
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Model No. Starting With |
Manufacture Date |
Date Codes |
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VDB450 DFB450 |
Units manufactured between 05/26/10 and 09/15/10 |
052610 through 091510 |
*Models VDB450E, DFB450E, VDB325E, DDB325E and dishwashers purchased before 05/26/10 are NOT recalled.
PLEASE FOLLOW THESE STEPS IN ORDER TO SCHEDULE A FREE REPAIR OF YOUR DISHWASHER:
- Write down the model and serial number of your dishwasher, which are located on the identification plate mounted on the bottom left side of the dishwasher door opening.
- Please call our toll free recall number, 800-241-7239, Monday through Friday, 8 a.m. - 5 p.m. EST. You can also email our Customer Care representatives at customercare@middlebyresidential.com.
- Please be prepared to provide the call center with the following information:
- 2. Model and serial number of your dishwasher.
- 1. Name, address, telephone number and email
Viking will arrange for an authorized service representative to contact you to schedule a repair.
Please call our toll-free number for additional information.
Viking Range, LLC apologizes for the inconvenience, but on behalf of its employees and partners, appreciates the opportunity to remain your preferred brand of professional-grade kitchen appliances.
If you have any questions about these instructions, please call Viking Customer Service at 800-241-7239. We can be reached from 8 a.m. – 5 p.m. EST, Monday through Friday.
Thank you for your understanding and for purchasing a Viking product.
Sincerely,
Viking Range, LLC
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Viking, in conjunction with the U.S. Consumer Product Safety Commission, is recalling certain Viking Built-In 48-Inch Wide Side-by-Side Refrigerator/ Freezers manufactured before March 1, 2005 and certain Built-In 36-Inch Wide Refrigerators with a bottom freezer manufactured before April 10, 2006. No 42-Inch or freestanding refrigerators are involved in the recall. Viking will repair all affected refrigerators free of charge in your home.
Screws attaching the pivot plate of the top hinge on the door of affected refrigerators may shear causing the door to detach from the hinge pivot plate creating a risk of impact injury or fall. Viking has received 4 reports of injury and has received approximately 53 reports of doors detaching, some of which resulted in property damage.
You may continue to use the recalled products until they are repaired. However, you should inspect your refrigerator to see if the refrigerator door is exhibiting improper door sealing, door sagging or a failure to open and close normally. If you see one of these conditions, you should stop using the refrigerator and immediately contact Viking using the phone number below. Viking will repair all refrigerators subject to the recall at no charge to consumers. |
PLEASE FOLLOW THESE STEPS IN ORDER TO DETERMINE WHETHER YOUR REFRIGERATOR IS SUBJECT TO THE RECALL:
- Please locate the model and serial number of your refrigerator which is located either behind the produce drawer or on the ceiling of the interior of the refrigerator.
- If your model number is identified in the chart below, locate the first six numbers contained in the serial number. The first six numbers contained in the serial number correspond to the manufacture date of the unit in [mm][dd][yy] format, e.g., serial number 051903G0000000375 was manufactured on May 19, 2003 and serial number F01250210170 was manufactured on January 25, 2002.
- If the first six numbers contained in the serial number correspond to a date prior to the dates identified in the chart below, your refrigerator is subject to the recall.
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Model Numbers Starting With |
Date Codes |
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VCSB481, VCSB482, DDSB482, DFSB482, DTSB482, VCBB360, VCBB362, DDBB362, DFBB362, DTBB362, DTBB363 |
All units |
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VCSB483, DDSB483, DFSB483, DTSB483 |
Date codes before 030104 |
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VCSB483D, DDSB483D, DFSB483D |
Date codes before 030105 |
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VCBB363 |
Date codes before 111605 |
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DDBB363 |
Date codes before 112305 |
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DFBB363 |
Date codes before 041006 |
You may also compare your refrigerator upper hinge with the pictures located on the following page.
- If the hinge matches Figure A or Figure B, your refrigerator is not subject to the recall and no repair is needed.
- If the hinge matches Figure C, your refrigerator is subject to the recall and a repair is needed.
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PLEASE FOLLOW THESE STEPS IN ORDER TO SCHEDULE A FREE REPAIR OF YOUR REFRIGERATOR:
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Write down the model and serial number of your refrigerator, which is located either behind the produce drawer or on the ceiling of the interior of the refrigerator.
- Please call our toll free recall number, 866-918-8764, Monday through Friday, 8 a.m. - 5 p.m. EST.
- Please be prepared to provide the call center with the following information
- 1. Name, address, telephone number and email
- 2. Model and serial number of your refrigerator.
Viking will arrange for an authorized service representative to contact you to schedule a repair.
Viking Range, LLC apologizes for the inconvenience, but on behalf of its employees and partners, appreciates the opportunity to remain your preferred brand of professional-grade kitchen appliances.
If you have any questions about these instructions, please call Viking Customer Service at 888-845-4641 option 3. We can be reached from 8 a.m. – 5 p.m. EST, Monday through Friday.
Thank you for your understanding and for purchasing a Viking product.
Sincerely,
Viking Range, LLC
Dear Valued Viking Customer:
If you have previously purchased a Viking Range, LLC Model VT 400 Toaster, please be aware of the following. Viking, in conjunction with the U.S. Consumer Product Safety Commission, is recalling this product. Viking has received five reports that consumers experienced minor electrical shock from these toasters. Although Viking has not received any reports of personal injury or property damage, please stop using your toaster immediately AND unplug it, even if it has been used without incident. Viking no longer carries toasters, but will replace any VT400 4-Slot Toaster with a similar item at no charge to you.
PLEASE FOLLOW THESE STEPS IN ORDER TO OBTAIN A FREE PIECE OF VIKING COOKWARE:
- Please call our toll free recall number, (888)-267-4460, Monday through Thursday, 8 a.m - 5 p.m. CST and Friday 8 a.m. - 12 p.m. CST.
- Please be prepared to provide the call center with the following information:
- Name, address, telephone and email
- Color, model and serial number of your 4-Slot Toaster which is found on the underside of the toaster
Please call our toll-free number for additional information.
Viking Range, LLC apologizes for the inconvenience, but on behalf of its employees and partners, appreciates the opportunity to remain your preferred brand of professional-grade kitchen appliances.
If you have any questions about these instructions, please call (888)-267-4460. We can be reached from 8 a.m. – 5 p.m. CST Monday through Thursday and Friday 8 a.m. - 12 p.m. CST.
Thank you for your understanding and for purchasing a Viking product.
Sincerely,
Viking Range, LLC