Support FAQs

You can find a complete list of Viking product specifications at our Product Documentation Library. You can also visit any product page and go to the Specifications and Downloads tab.

Viking products can be purchased from a local authorized dealer. To find an authorized dealer in your area, visit the Find a Dealer section of our website. Simply enter your zip code and desired mile radius and click "Search" to get a list of local dealers in your area.

Request a quote to receive pricing from a dealer near you.

To find an authorized service provider in your area, visit the Contact and Support section of our website. Simply enter your zip code and click the search arrow to get a list of local service providers in your area.

The majority of Viking products are proudly made in Greenwood, Mississippi USA.

Yes. Many Viking products are Star-K certified which means these products have been designed to fit the needs of the kosher consumer. Viking products with Star-K certification include:

• VGR, VDR, VER, VIR, VGIC, RVGR, RVDR, and RVER Ranges 
• VGRT, VERT, and VIRT Rangetops
• VGSU, VECU, VICU, RVGC and RVEC Cooktops
• VSOE and VDOE Ovens
• VEWD and RVEWD Warming Drawers
• VQGI Outdoor Grills
• VCWB Wine Cellars
• VCBB, FDBB, VCSB, FDSB, VCRB, FDRB, VCFB, and FDFB Refrigerators

Please refer to the Star-K Website at http://www.star-k.com/ for more details.

Viking countertop appliances, their accessories, and related parts have been discontinued and are no longer available for purchase. We regret any inconvenience this may cause our valued customers.

Viking Professional Conventional and Convection Microwave Ovens may stand freely on your countertop or they may be installed in a cabinet. For a regular cabinet mount, you must use a VMTK Built-In Trim Kit, which is available in 27" and 30". To achieve a flush installation, you must use the VMTK Built-In Trim Kit as well as a PMF Flush Mount Kit.

Yes, a microwave can be installed over built-in wall ovens. A Viking warming, storage or microwave drawer below the oven are all great options.

No. In order to provide sufficient capture area, your hood needs to at least match the width of the cooking product you are placing it over.

All Viking Professional hoods, with the exception of 10"H. hoods, should be installed between 30" and 36"H. above the cooking surface. The 10"H. hood should be installed between 24" and 27"H.

Viking microwave hoods may be mounted as low as 30” from the top of the unit to the top of the cooking surface. Viking recommends 24” from the bottom of the unit to the top of the cooking surface for optimal performance.

Yes. Both Viking and Custom Panel refrigerators install flush into standard 24”D. cabinet openings.  Custom Panel models blend seamlessly into surrounding cabinetry.

You must also purchase a top grille kit. They are available in 60”width (for two 30” units), 66” width (for one 30” unit and one 36” unit), and 72” width (for two 36” units). The grill kit also comes with a center trim piece that joins the two units and provides the single unit look.

Kits are available to install Freestanding Refrigerators with a "Built-In" look.  The Built-In look includes a top grille.

Viking Undercounter Refrigerators, Refrigerated Drawers, Beverage Centers, Wine Cellars, and Ice Machines can either be installed under a counter or freestanding and may be installed as single units, or side-by-side.

The 5 Series units have an adjustment of 90°, 110° & 120°. The units ship from the factory set at 110°. The 7 Series units have an adjustment of 90° & 105°. The units ship from the factory set at 90° .

Yes, a drain is required for all ice machines. A drain pump is optional. The ice machine draining process removes the old ice from the bin so that fresh ice can constantly be produced. A drain pump accessory is available for installations where no floor drain is available. A model with a drain pump is available for installations where no floor drain is available or a drain pump accessory can be purchased separately.

For everyday use, start with hot, soapy water and a soft cloth. Wipe dry. Finish with a damp micro-fiber cloth. Make sure to rub in the direction of the grain/brushed finish.

For optimum appearance, use a stainless steel cleaner to remove smudges and fingerprints and follow up with a stainless steel polish to make unit shine. Cleaner and polish should not be used daily. Once every couple of weeks should be adequate.

Place the grates in a sink of hot, soapy water and let soak for 15-20 minutes. For tougher stains, add a cup of sudsy ammonia to the water. Make sure grates are thoroughly dried after each cleaning. After the cleaning process, Viking recommends lightly coating the bottom of the grates with a cooking spray and then blotting them dry. Refer to the Viking Cleaning Tips Sheet for more information.

Mix Bar Keepers Friend® and water to make a paste. Coat area to be cleaned and leave for 30 minutes. Scrub the burner head with the green 3M® pad. It’s best to put the burner head on a hard surface with a towel under it, so it doesn’t scratch the surface. Apply pressure when scrubbing. Right side was cleaned using this method. NOTE: Not guaranteed to remove all stains. Stain strength varies depending on type of spill, temperature of burner head when spill occurred, length of time spill remained on burner, etc. Refer to the Viking 7 Series Range Burner Head Cleaning for more information

Yes. The burner bowls and grate supports are dishwasher-safe. Burner bowls and removable grate supports are only available on the 5 series VGIC model ranges.

For quick, everyday cleaning, refer to the Viking Cleaning Tips Sheet.

The protective coating must be removed before the 5 series range and rangetop griddle can be seasoned. Scrub the griddle plate with a mixture of one quart warm water and 1/4 cup white vinegar, using a blue Scotch-Brite™ pad. Dry thoroughly. Wash griddle with warm, soapy water. Rinse off and dry thoroughly. Season the griddle by thinly coating the surface with approximately 1/2 to 1 teaspoon unsalted vegetable oil. Apply to entire griddle using a paper towel or clean cloth. Let oil sit on griddle for approximately 1 hour and then wipe with a clean cloth or paper towel to absorb any residual oil. The griddle is now ready to be used.

The 7 series range and rangetop griddles do not have a protective coating on them and does not have to seasoned before use.

Any piece of equipment works better and lasts longer when maintained properly and kept clean. Cooking equipment is no exception. Your cooktop must be kept clean. Make sure all controls are in the “OFF” position. Cleaning of glass ceramic tops is different from cleaning a standard porcelain finish. To maintain and protect the surface of your new glass ceramic top, follow these basic steps:

For normal, light soil:

1. 1. Rub a few drops of a glass ceramic cleaning cream to the cool soiled area using a damp paper towel.
2. 2. Wipe until all soil and cream are removed. Frequent cleaning leaves a protective coating which is essential in preventing scratches and abrasions.

For heavy, burned soil:

1. Rub a few drops of glass ceramic cleaning cream to the cool soiled area using a damp paper towel.
2. Carefully scrape remaining soil with a single-edged razor blade. Hold the blade at a 30° angle against the ceramic surface.
3. If any soil remains, repeat the steps above. For additional protection, after all soil has been removed, polish the entire surface with the cleaning cream.
4. Buff with a dry paper towel. As the cleaning cream cleans, it leaves a protective coating on the glass surface. This coating helps to prevent build-up of mineral deposits (water spots) and will make future cleaning easier.

Note: Dishwashing detergents remove this protective coating and therefore, make the glass ceramic top more susceptible to staining.

This question depends on the type of oven – manual or self -clean. The use and care instructions, which are available on this Web site, give details on how each model should be cleaned. Or you may refer to the Viking Cleaning Tips Sheet.

Depending on your style of cooking, Viking generally recommends cleaning the dishwasher-safe baffle and mesh filters at least once a month. If you frequently fry, grill or wok cook, you may want to clean your filters more often.

For re-circulating hoods, you will need to replace the disposable charcoal filters every 6 to 12 months depending on your cooking habits. These filters are not dishwasher-safe.

As for Viking downdrafts, there is a filter alert/reset button on the control panel of the downdrafts. After thirty hours of use, the light comes on letting you know that it is time to clean your filters. The filters are dishwasher-safe.

When the order light is on, it is almost time to change the filter. When the replace light is on, a new water filter should be installed.

You may purchase replacement water filters at your authorized Viking dealer, from the Viking online store, or by calling the Viking online store at 1-877-834-8222.

Refer to the Viking Ice Machine Maintenance Manual for more information.

Viking began “commercial-type” cooking for the home with its stainless steel open burner design.  These burners are like those used in commercial kitchens.  The open burner provides superior performance from a high searing heat all the way down to a gentle simmer. Each open burner breaks down so the grates, burner bowls, and grate supports can be taken to the sink and soaked as needed.

Viking sealed burner ranges provide the same superior performance of the open burner ranges, but the cleaning process is different.  The sealed burner ranges have an exclusive one-piece tooled and porcelainized top that contains any spillovers. Grates can be removed for soaking as needed and the rest of the cooking surface is easily wiped out for easy clean-up.

The Viking 23,000 BTU burner is one of the highest in the industry.

Yes, all ranges may be ordered for Natural or LP gas. Natural gas ranges may be field converted to LP with a standard regulator. If field conversion is needed for a natural gas range, the optional LP Kit should be ordered.

The Professional cooktop is able to hold up to 4 cups per section and the Viking Line continuous grate cooktop holds 6 cups per section.

Temperatures reach up to 750° F in order to vaporize food particles and turn them into ash. The self-clean feature generally lasts 3 to 3½ hours depending on the model with an additional 30 minutes of cool down period required.

Induction cooking utilizes magnetic energy.  Induction elements generate a magnetic field, which reacts with the iron in the base of the cookware, instantly transforming the pan into the heat source.  The energy transfer stops just as quickly when the cookware is removed, leaving the cooktop surface cooler to the touch than traditional electric cooktops.

All Viking cookware is designed to perform with induction.  Stainless steel, enamel and cast iron are usually induction friendly, while copper, glass, and aluminum are not.

This is strictly a personal preference and the type of cooking commonly performed should be taken into consideration. Viking gas ovens, with the Gourmet-Glo™ Infrared Broiler, are great if broiling and single rack baking is mostly used. An electric oven, with the patented Vari-Speed Dual Flow™ convection system, is perfect for multiple-rack baking. It is important to research both types of ovens in order to decide on which type fits they type of cooking most desirable to the individual.

Yes. All Viking ovens are certified safe by the CSA certification agency which stipulates they do not reach "unsafe" temperatures on the outside.

The Viking Rapid Ready™ Preheat System is engineered so that the oven is brought to the desired set temperature in a manner which will provide the optimum cooking environment based on the selected cooking mode in the shortest possible time.

Viking electric range ovens have bake without the need to pre-heat the oven. Please see the use/care manual for instructions.

Yes, the RVL Steam Oven can be installed over the RVL single or double ovens. The RVL warming drawer is a great option for installation under the oven. With award winning design elements and minimal product reveals, RVL products allow for stunning multi-product installations.

Yes, RVL ovens may be installed side-by-side. They can also be stacked with RVL Steam Ovens and RVL Warming Drawers, providing many options for customized installations. With award winning design elements and minimal product reveals, RVL products allow for stunning multi-product installations.

Temperatures reach up to 750° F in order to vaporize food particles and turn them into ash. The self-clean feature generally lasts 3 to 3½ hours depending on the model with an additional 30 minutes of cool down period required.

CFM stands for Cubic Feet moved per Minute. Generally, it is recommended that for every 100 BTUs of heat generated by a cooking vessel, the blower in a hood should move 1 CFM of air.

No. Downdrafts are for use with non-grill Professional and Viking Line rangetops and cooktops only.

No. The high heat and cooking by-product (grease) output from the char-grill requires the use of overhead ventilation.

Yes. The term re-circulating refers to a hood with the ability to, either with or without the aid of a separate kit, recycle and clean air before redistributing it back into the room. These hoods require no duct work. Viking offers kits which are available for use with Professional 10"H. interior-powered hoods and Viking Line 12"H. interior-powered hoods. In addition, all Viking microwave hoods may be converted to re-circulate without the aid of a kit.

All Viking hoods come equipped with a special heat sensor. If the temperature underneath your hood reaches 165°F, the ventilator automatically adjusts to full power. Once the temperature falls below 147°F, the ventilator returns to the previous setting.

Only Viking microwave hoods are capable of horizontal ventilation from the rear.

Viking offers refrigeration with both one and two compressors.

Viking 5 Series refrigerators have one variable speed DC overdrive compressor. It is one of the most technologically advanced compressors in the industry. The Viking Pro Chill™ temperature management system provides an initial quick cool down and converts to a lower motor speed that maintains cool temperatures while saving energy and reducing noise.

Viking 7 Series refrigerators have two variable speed DC overdrive compressors. The two compressors on the 7 series units will also achieve initial quick cool down temperatures while saving energy and reducing noise. Two compressors allow each compartment to operate independently.

All units maintain the temperature to within 1° of set temperature in each compartment.

The beverage center is a perfect place to store soda, water, beer and wine. Because of the low temperature range in the Undercounter Refrigerators and Refrigerated Drawers, food and beverages can be stored.

Each Viking Ice Machine can store up to 26 lbs. of ice.

The Clear Ice Machine can produce up to 65 lbs. of ice per day. The Nugget Ice Machine can produce up to 80 lbs. of ice per day.

Our Clear Ice Machine makes 1" x 1 1/8" x 1 1/4" clear ice. Our Nugget Ice Machine makes soft and chewable restaurant-style nugget ice.

Viking Wine Cellars have Dual Pane argon filled glass doors, low intensity LED interior lighting, and vibration reducing coated wine shelves.

The standard glass used in wine cellars offers a 70% UV protections and the fluted glass offers 63%. The glass is the same type used in finer home window applications.

The temperature at which a wine is served has a significant effect on its taste. The appropriate temperature allows a good wine to express its depth and complexity of aromas. In general, red wines served at temperatures above 68 degrees will taste monolithic and have a warm, alcoholic aftertaste. They lose their balance and liveliness. White wines are often served too cold, suppressing the flavors and richness of the wines.

Since it is seldom possible to monitor or control a wine's temperature during a meal, we suggest serving it at a temperature somewhat cooler than its recommended range, allowing it to warm up and develop in the glass.

Bottles are stored horizontally to keep corks moist and swollen. This prevents air from entering the bottle, thus avoiding oxidation.

The general rule is that temperature should be approximately 55 degrees Fahrenheit (55-60 degrees Fahrenheit is adequate for red wines) and humidity between 60% and 75%. Sparkling wines and most white wines which generally develop at a faster rate than reds, can be stored at lower temperatures (45-55 degrees Fahrenheit) to slow the maturation and provide a longer "drinking window."

Every wine will benefit from proper storage conditions. The appropriate length of storage depends on the grape varietal and the quality of the wine.

The evolution of a wine is fascinating and complex. Generalization regarding the time needed for a particular wine varietal to reach its peak of development are just that - a general guideline. Within a varietal, the vintage and the vintner's individual style of making the wine, along with other factors, will have a substantial influence on the ability of a particular wine to age well. Some of the better wine critics will include in wine's review a "drinking window", or range of years during which they predict the wine will be at its best. We recommend that you subscribe to one of these experts' newsletters to help you in a selecting wines to buy and in determining how long to age them.

Typically, dry white wines don't benefit much, if any, from aging (very find Burgundy, Riesling, and Champagne are prominent exceptions). Nevertheless, it is wise to store them in a cellar to protect them from heat and light damage. Red wines are a different story. A fine, well-balanced red wine from a good vintage will usually improve with some age. Most very fine Cabernet Sauvignons, Bordeaux, Syrahs, Burgundys, Barolos, and Riogjas are made with the expectation that they will be allowed to age in order to reach their full potential.

Set forth here is a table of very general guidelines for the aging of several red wines by varietal or region. Again, for an outstanding bottle of wine, it is worth doing a little research.

It is always better to have the cellar well stocked. More mass controls the temperature better, preventing the compressor from running too frequently due to having to cool an excess volume of space.

You may store champagne in the refrigerator up to 24 hours. The temperatures are too cold and dry, plus odors from food may impart off-flavors.

The 15” wide model holds 24 bottles, and the 24” wide model holds 45.

Extensive tests have shown that high altitudes have no effect on the wine cellar.

Tips for Best Dishwasher Cleaning Results

• Distribute items evenly and mix knives, forks, and spoons so that items will avoid nesting.
• Always place forks and spoons with eating portions up and handles down.
• Compartments with lids help separate the silverware for the best cleaning and drying results. The lids also hold small, lightweight items in place.
• IMPORTANT: Sharp or pointed items, such as knives, should always be put in with the point down to protect your hands.

Your dishwasher has been designed and engineered to give superior cleaning results and to operate very quietly. To avoid any extra clattering or thumping noises during operation:

• Keep sink drain plugs inserted during dishwasher operation to prevent noise transfer through drains.
• Load dishes so they do not touch each other.
• Make sure light weight items are secured in the rack.
• Make sure pot lids and handles, pizza pans, cookie sheets, etc., do not touch interior walls

All models are Energy Star qualified.

All models are engineered top to bottom for the quietest operation possible.

The Viking dishwasher is the Scrubbing Power™ leader in dishwashers, so no pre-rinsing is required.  Simply scrape your dishes, load the dishwasher, and select the cycle based on the soil level of your dishes.

The variable speed motor is the heart of the Vari-Pressure Intelli-Wash System which adjusts water volumes and water pressure to the cycle/option selected. The Pots and Pans cycle uses a higher pressure wash than a Normal cycle, and the Light/China cycle uses a lower pressure wash.

Any piece of equipment will last longer and maintain proper operation when it is cared for and cleaned properly. See the Viking grill Use and Care manual to determine how to best care for each component. In general however, all Viking outdoor appliances are built to withstand the harsh outdoor elements. They are constructed of high grade, corrosion-resistant stainless steel. Each component must pass special outdoor testing in order to obtain proper certification. Every control panel graphic is laser-etched at the factory and will not smudge or run.

Under rare conditions, such as in an extremely salty environment, small amounts of rust may accumulate on stainless steel parts. These small amounts of surface rust can easily be removed by applying Soft Scrub® Gel to a damp sponge and wiping with the stainless steel grain. It is important to make sure you wipe with the grain for the most efficient removal of surface rust. It is more important to keep the outside surfaces of the grill clean in such environments and a Viking grill cover is highly recommended.

No. The countertop for Viking outdoor stainless steel cabinetry must be supplied by locally supplied source.